Refund policy

Returns & Exchanges

We create every piece with heart and soul, so it is important to us that you are delighted with your purchase. If you are not 100% certain, we will gladly accept a return or exchange it for another item.

Returns & Exchanges Period

Items can be returned or exchanged within 30 days from the date you receive your order.

  • Condition: Items must be in perfect condition—unworn, unused, unwashed—with original labels and packaging.

  • Confirmation: Once we receive your return, we will send a confirmation to your email.

  • Refunds: We refund the full selling price (excluding shipping costs and additional taxes) to your original payment method. Please allow 10 business days for the refund to process.

Exceptions

We do not accept returns or exchanges on:

  • Clearance and final sale items.

  • Gift cards.

  • Custom-length fabrics (e.g., cut-to-length tufting cloth).

  • Items that have already been used or washed.

Shipping Your Return

  • Standard Return: If you opted out, you are responsible for return shipping charges.

  • Note: Customs fees and import taxes are non-refundable. Items lost in transit are not eligible for a refund, so we recommend using our provided labels and portal.

Defective Items

If you received an item with a manufacturer’s defect (e.g., wrong size, wrong color, broken stitches), you are eligible for a full refund, including all shipping costs.

  • Please reach out within 30 days of delivery.

  • Note: Minor natural wool variations or slight pilling are not considered defects. For more info, please visit our Care Guide.

EU Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your email]. Return shipping costs for withdrawal-right returns are the responsibility of the buyer. Refunds will be issued within 14 days of receiving the returned goods.